jay9's Privacy Policy

jay9 places the highest importance on protecting the personal information of its members. This privacy policy applies to jay9's website, mobile application, and all associated services. When you create an account on jay9, make a deposit, play games, or contact our support team, certain information is naturally generated or directly provided — this policy sets out the guidelines for how that information is managed.

Reading this policy means you have a full understanding of how jay9 processes information. Reading it alongside our Terms and Conditions will give you a clearer picture of the overall framework of the service. Using any jay9 service means you have accepted the terms described in this privacy policy.

jay9 collects various types of information, which can be divided into two main categories.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of the service:

• Full name, date of birth, and nationality
• Email address and mobile number
• Mailing address or current address
• Verification information related to your national ID card or passport
• Payment information — bKash, Nagad, Rocket, or Upay number, or bank account details
• Messages or complaints sent to the support team

2.2 Automatically Collected Information

Information that is technically generated while you use the service:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Login time, session duration, and a record of pages visited
• Gameplay history, bet amounts, and results
• Deposit and withdrawal transaction history

jay9 collects information in the following ways:

• Registration and Login Forms: Information provided when creating an account and accessing the service.
• Identity Verification Process (KYC): Documents required to ensure account security and financial security.
• Payment Gateway: Confirmation information received from the relevant payment provider during deposits and withdrawals.
• Cookies and Tracking Technologies: Technical information collected to improve the website experience.
• Customer Support Channels: Information exchanged during live chat or email communication.
• Referral Programme: When someone registers through the jay9 refer-a-friend rewards programme, relevant information about the referrer is collected.

Collected information is used for the following specific purposes:

• Service Operation: To create accounts, process transactions, and manage gameplay.
• Identity Verification: To confirm the age and identity of each account holder (in compliance with the 21+ age requirement).
• Financial Transactions: To complete deposit and withdrawal processes and to prevent fraud.
• Bonuses and Rewards: To provide welcome bonuses, weekly reload offers, birthday gifts, or other promotional offers.
• VIP Programme: To determine tier levels from Bronze to Platinum and to calculate weekly cashback.
• Customer Support: To provide prompt and accurate assistance via 24/7 live chat and email.
• Security and Compliance: To identify suspicious transactions and ensure platform security.
• Service Improvement: To analyse user experience and improve platform performance and interface.
• Communication: To send important account notifications, security alerts, and service-related updates.

jay9 never sells your information to third parties for personal or commercial gain.

jay9 may share information with certain trusted third parties in limited and specific circumstances. These include:

5.1 Payment Providers

To complete your deposits and withdrawals, the necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and relevant banks. This information is used solely for verifying and completing transactions.

5.2 Technology Service Providers

Technology service providers required to operate the website and app — such as server hosting, data analytics, and cybersecurity firms — may process certain technical information. These organisations work on behalf of jay9 and are bound to protect information in accordance with jay9's guidelines.

5.3 Game Studios and Software Providers

As Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios are integrated into the platform, some technical information related to gameplay may be processed on those studios' servers. However, personally identifiable information is not shared in this process.

5.4 Legal Obligations

If a valid order is received from a court or competent authority, jay9 may provide the necessary information to comply with legal obligations.

jay9 follows several technical and operational measures to protect your information:

• SSL Encryption: All connections to the website and app are secured with SSL/TLS encryption, keeping your information out of reach of third parties during transmission.
• Encrypted Storage: Stored sensitive information — particularly relating to payment and identity verification — is kept in encrypted databases.
• Access Controls: Only specific authorised staff may access your information, and only for defined purposes.
• OTP Verification: Account security is ensured by sending a one-time password (OTP) during login and important transactions.
• Regular Security Assessments: Regular security tests are conducted to identify system vulnerabilities.
• Fraud Detection: Automated technology is used to monitor for suspicious activity.

However, no method on the internet is 100% secure. jay9 makes every effort to provide the highest level of protection, but it is not possible to guarantee the absolute security of information transmitted or stored over the internet.

jay9's website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security — these cannot be disabled.
• Functional Cookies: Remember your preferences (such as language selection) and improve the service experience.
• Analytics Cookies: Used to understand which pages users visit most, helping to improve the service.

7.2 Cookie Controls

Most browsers allow you to disable or delete cookies. However, please note that disabling essential cookies may cause some key jay9 features to not work properly.

jay9 retains your information for as long as is necessary for service operation and legal obligations:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction and identity verification information is retained in accordance with applicable legal time limits.
• Log Data: Kept for a defined period for security monitoring and analysis.
• Support Conversations: Retained to maintain customer service quality and for future support purposes.

Once the retention period has ended or the information is no longer needed, jay9 securely deletes or anonymises it.

As a jay9 member, you have certain important rights regarding your own information:

• Right to Access: You may request to know what information jay9 holds about you.
• Right to Correction: If any information is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You have the right to object to your information being used for marketing purposes.
• Data Portability: In some cases you may receive your information in a structured format.

To exercise these rights, contact our support team. We will respond as promptly as possible. Regularly reviewing your own account information is a good practice as part of responsible gaming.

All jay9 services and activities are intended solely for individuals aged 21 and above. No information is intentionally collected from anyone under the age of 21.

Age is verified at the time of account registration. If there is any reason to suspect that information from someone under 21 has been collected, that information will be immediately deleted and the associated account will be closed. If a parent or guardian believes their child's information is held by us, please notify our support team without delay.

jay9 may update this privacy policy from time to time. Changes may be made due to an expansion in the scope of services, the introduction of new technology, or legal requirements.

If any significant change is made, a clear notice will be posted on the service website. Continuing to use the service after such a notice has been posted will mean you have accepted the updated policy. It is therefore recommended that you review this page regularly.

To learn the full terms of service, read more about us, where jay9's operations and commitments are discussed in detail.

If you have any questions or comments about this privacy policy, or would like to make a request regarding your information, please contact us through the following: